How Hush Ibiza processed 47,000 tickets in one season
A 2,000-capacity superclub replaced paper guest lists and screenshot fraud with TicketWave's offline QR scanning. Door wait dropped from 12 minutes to under 30 seconds.
47,000
Tickets scanned
6
Staff scanning simultaneously
<30s
Average door wait
0
Missed scans (offline)
“Managing door lists for a 2,000-capacity club was a nightmare. Now 6 staff scan simultaneously with zero conflicts. We processed 47,000 tickets last season. The real-time dashboard lets me see exactly who's inside at any moment.”
The challenge
Before TicketWave, Hush Ibiza ran one of Ibiza's busiest club nights with paper guest lists, WhatsApp confirmations, and a door process that frustrated both staff and customers. Here's what they were dealing with:
Paper guest lists at 2am
Door staff were cross-referencing names on printed spreadsheets. At peak times, the queue stretched around the block. VIP guests waited alongside general admission with no priority lane.
Screenshot fraud
Customers forwarded ticket confirmation screenshots to friends. Without a scannable QR code, door staff had no way to verify who actually paid. Revenue leakage was estimated at 8-12% per event.
No real-time capacity data
Management had no idea how many people were inside at any moment. Capacity decisions were made on gut feeling, not data. Fire safety compliance was a constant anxiety.
Platform branding on tickets
Their previous ticketing provider placed its own logo and branding on every ticket page and confirmation email. Customers thought they were buying from the platform, not from Hush.
The solution
Hush switched to TicketWave at the start of the 2024 season. Setup took under 10 minutes. Here's what changed:
47,000 tickets processed in one season
Every ticket sale, check-in, and capacity count tracked in real time. Season-over-season ticket revenue grew as the new system eliminated fraud and streamlined the door.
6 staff scanning with zero conflicts
Multiple door staff scan simultaneously from any smartphone. Each QR code is validated once — if a second person tries the same code, the scanner flashes red instantly.
Door wait dropped from 12 minutes to under 30 seconds
QR scanning replaced manual name-checking. The queue that used to stretch around the block now flows in seconds. VIP and general admission use separate scan points.
Offline scanning that works underground
Hush's basement area has no mobile signal. TicketWave's scanner downloads the guest list on entry and scans offline, syncing automatically when connection returns. Zero missed check-ins.
Full white-label experience
Customers see Hush's brand from the ticket page to the confirmation email. No platform logo competing for attention. The checkout looks and feels like Hush's own website.
Real-time capacity dashboard
A live count of who is inside, who has checked in, and how many tickets remain. Management makes data-driven capacity decisions instead of guessing.
TicketWave features used
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