Your events. Your brand. Your revenue.

Under five minutes — seriously. Sign up, name your venue, create your first event, and you'll have a live ticket link ready to share. No technical skills, no developers, no waiting for approval. If you can fill in a form, you can sell tickets.

None at all. TicketWave is designed for venue owners and event organisers, not developers. Everything is point-and-click: create events, set prices, customise your branding, and go live. If you can use Instagram, you can use TicketWave.

Everything from club nights and marine cruises to yacht charters, pool parties, festivals, rooftop dinners, and restaurant events. The platform supports multiple ticket tiers, capacity limits, add-ons (like drink packages or VIP upgrades), promo codes, and timed sales windows — so it adapts to however you run your events.

You can create events manually in the dashboard — it takes about 2 minutes per event. For customer data, we respect privacy by design: customer records are created automatically when tickets are sold, so there's nothing to import upfront.

Free tickets are always 0% — no hidden charges, ever. For paid tickets, we use commission-based pricing: 3.5% + €0.30 per ticket on the Starter plan (no subscription), dropping to 1.5% + €0.20 on Growth (€29/mo) and 0.8% + €0.10 on Scale (€79/mo). Annual plans save 17%. Stripe processing (1.5% + €0.25) is passed through at cost — that's Stripe's charge, not our commission.

We use Stripe Connect, so your revenue settles directly to your bank account — no waiting around for batch payouts or chasing invoices. You connect your Stripe account once during setup, and from that point every sale flows straight to you. Most payouts arrive within 2-3 business days depending on your region.

No. The commission rate on your plan is the only TicketWave charge. Stripe processing is passed through at cost on every transaction (the same rate you'd pay using Stripe directly). There are no setup charges, no monthly minimums, no per-event charges, and no lock-in contracts.

Yes — free tickets are genuinely free across all plans. Zero commission, zero platform charge, zero Stripe processing. We believe free events (guest lists, RSVPs, community events) shouldn't cost you anything. This is one of our core differentiators.

Yes. The scanning app is a PWA that caches all ticket data locally on your device. If your Wi-Fi drops mid-event — or you're on a yacht with zero signal — check-ins keep running without interruption. The moment connectivity returns, everything syncs automatically. Your door team won't notice the difference.

No. TicketWave is fully white-label. Your ticket pages, confirmation emails, and check-in screens all show your logo, your colours, and your brand. We stay completely behind the scenes. Your customers interact with your brand, not ours.

On the Growth plan and above, you can connect a custom domain so your ticket page lives at something like tickets.yourclub.com or book.youryacht.com. Your customers stay on your brand the entire journey — no redirects to a third-party site.

Two tiers. First: every attendee automatically receives a personal referral link after their event. When a friend books through that link, the attendee earns a commission — turning your happiest customers into your best promoters. Second: you can set up professional affiliate programmes for promoters, influencers, and street teams with higher commission rates and full tracking dashboards. Both run automatically with zero manual work from you.

Yes. On Growth and Scale plans, you can invite team members with different roles: admins who can manage everything, managers who handle events and orders, and door staff who only have access to the scanner. Each person gets their own login with permissions appropriate to their role.

Yes. You can set your ticket prices in EUR, GBP, USD, or any currency that Stripe supports in your region. This is particularly useful if you're running events across multiple countries — set prices in the local currency for each market.

Extremely. All payment processing runs through Stripe, which is PCI DSS Level 1 certified — the highest standard in the industry. Your data is encrypted both in transit (TLS 1.3) and at rest. Every QR code is cryptographically signed so tickets can't be forged or duplicated. We run on enterprise infrastructure (Neon Postgres, Vercel Edge) with automatic backups.

You do — 100%. Your customer data belongs to your business, not to TicketWave. You can export all your data at any time from the dashboard (orders, customers, tickets) as CSV files. If you ever decide to leave, your data leaves with you. We never sell or share your customer information with third parties.

Yes. We're built with privacy-by-design principles. Customer data is collected only as needed for ticket delivery, stored securely, and can be deleted on request. We provide data export and deletion tools in the dashboard. Our email system includes proper consent management, one-click unsubscribe, and CAN-SPAM compliant footers.

You upgrade instantly, right from your dashboard — no downtime, no data loss, and no migration headaches. Your pricing is locked in at the rate you signed up for, so scaling up only gets you more features and lower commission rates.

Yes. TicketWave is built on serverless infrastructure that auto-scales to handle traffic spikes. Our checkout flow uses atomic ticket reservation to prevent overselling, even when hundreds of people are buying simultaneously. We've processed events with thousands of concurrent visitors without issues.

Starter plan includes email support. Growth gets priority support with faster response times. Scale includes a dedicated account manager, onboarding assistance, and SLA guarantees. All plans have access to our help documentation and setup guides.