Get in touch
Whether you have a question about features, pricing, or anything else, our team is ready to help. We respond within 24 hours.
Direct channels
Existing customer?
If you already have a TicketWave account, use the in-dashboard support portal for faster, prioritised help.
Go to support portal →Company
TicketWave HQ Ltd
Company no. 17143167
Registered in England & Wales
Radley House, Richardshaw Road
Pudsey, LS28 6LE
United Kingdom
Frequently asked questions
Quick answers to common pre-sales questions.
- How long does it take to set up TicketWave?
- Most organisers are selling tickets within 15 minutes. Create an account, connect your Stripe account, set up your first event, and you are live. No technical knowledge required.
- Is there a free plan?
- Yes. Our Starter plan is completely free for free events — zero platform fees, zero commission. For paid events, you pay a small commission per ticket sold. No monthly fees, no lock-in.
- Which countries does Stripe support?
- Stripe is available in 46+ countries including the UK, US, most of the EU, Australia, Canada, and more. TicketWave works wherever Stripe does.
- Can I migrate my data from another platform?
- Yes. We can help you import existing customer lists, event data, and order history from platforms like Eventbrite, Ticket Tailor, and others. Reach out via the form and we will guide you through the process.